{"id":11,"date":"2024-09-17T11:22:54","date_gmt":"2024-09-17T11:22:54","guid":{"rendered":"https:\/\/mugeno.co.ke\/mugeno-avenue\/?page_id=11"},"modified":"2024-09-17T11:22:54","modified_gmt":"2024-09-17T11:22:54","slug":"refund_returns-2","status":"publish","type":"page","link":"https:\/\/mugeno.co.ke\/mugeno-avenue\/index.php\/refund_returns-2\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<p class=\"wp-block-paragraph\">At Mugeno Avenue, we strive to provide you with high-quality products and a seamless shopping experience. However, if you are not entirely satisfied with your purchase, we&#8217;re here to help.<\/p><h3 class=\"wp-block-heading\">Refund Eligibility<\/h3><ul class=\"wp-block-list\"><li><strong>Return Period<\/strong>: You have <strong>7 days<\/strong> from the date of purchase to request a refund.<\/li>\n\n<li><strong>Condition<\/strong>: To be eligible for a refund, the item must be unused, in the same condition that you received it, and in its original packaging.<\/li>\n\n<li><strong>Proof of Purchase<\/strong>: A valid receipt or proof of purchase is required to process your refund request.<\/li><\/ul><h3 class=\"wp-block-heading\">Non-Refundable Items<\/h3><p class=\"wp-block-paragraph\">Certain items are non-refundable. These include but are not limited to:<\/p><ul class=\"wp-block-list\"><li>Perishable goods (e.g., food, flowers)<\/li>\n\n<li>Digital products (e.g., downloadable software, eBooks)<\/li>\n\n<li>Health and personal care items<\/li>\n\n<li>Custom-made or personalized products<\/li>\n\n<li>Gift cards<\/li><\/ul><h3 class=\"wp-block-heading\">Refund Process<\/h3><ol class=\"wp-block-list\"><li><strong>Initiate a Return<\/strong>: To request a refund, please contact us at <a>sales@mugeno.co.ke<\/a> with your order number and reason for the return.<\/li>\n\n<li><strong>Shipping<\/strong>: If the return is approved, you will be responsible for paying for your own shipping costs for returning the item unless the item is defective or damaged upon arrival.<\/li>\n\n<li><strong>Refund Approval<\/strong>: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.<\/li>\n\n<li><strong>Refund Method<\/strong>: Approved refunds will be processed and a credit will automatically be applied to your original method of payment within <strong>7-10 business days<\/strong>.<\/li><\/ol><h3 class=\"wp-block-heading\">Late or Missing Refunds<\/h3><ul class=\"wp-block-list\"><li>If you haven\u2019t received a refund yet, first check your bank account again.<\/li>\n\n<li>Then contact your credit card company, as it may take some time before your refund is officially posted.<\/li>\n\n<li>If you\u2019ve done all of this and still have not received your refund, please contact us at <a>support@mugenoavenue.com<\/a>.<\/li><\/ul><h3 class=\"wp-block-heading\">Exchanges<\/h3><p class=\"wp-block-paragraph\">If you wish to exchange a product instead of requesting a refund, please specify this in your request. Exchanges are subject to product availability.<\/p><h3 class=\"wp-block-heading\">Contact Us<\/h3><p class=\"wp-block-paragraph\">If you have any questions regarding our refund policy, feel free to reach out to us at:<\/p><p class=\"wp-block-paragraph\">Email: ghali@mugeno.co.ke<br>Phone: (+254) 704872471<\/p>","protected":false},"excerpt":{"rendered":"<p>At Mugeno Avenue, we strive to provide you with high-quality products and a seamless shopping experience. However, if you are not entirely satisfied with your purchase, we&#8217;re here to help. Refund Eligibility Non-Refundable Items Certain items are non-refundable. These include but are not limited to: Refund Process Late or Missing Refunds Exchanges If you wish [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"blocksy_meta":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/mugeno.co.ke\/mugeno-avenue\/index.php\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mugeno.co.ke\/mugeno-avenue\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mugeno.co.ke\/mugeno-avenue\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mugeno.co.ke\/mugeno-avenue\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mugeno.co.ke\/mugeno-avenue\/index.php\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":1,"href":"https:\/\/mugeno.co.ke\/mugeno-avenue\/index.php\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":3660,"href":"https:\/\/mugeno.co.ke\/mugeno-avenue\/index.php\/wp-json\/wp\/v2\/pages\/11\/revisions\/3660"}],"wp:attachment":[{"href":"https:\/\/mugeno.co.ke\/mugeno-avenue\/index.php\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}