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Refund and Returns Policy

At Mugeno Avenue, we strive to provide you with high-quality products and a seamless shopping experience. However, if you are not entirely satisfied with your purchase, we’re here to help.

Refund Eligibility

  • Return Period: You have 7 days from the date of purchase to request a refund.
  • Condition: To be eligible for a refund, the item must be unused, in the same condition that you received it, and in its original packaging.
  • Proof of Purchase: A valid receipt or proof of purchase is required to process your refund request.

Non-Refundable Items

Certain items are non-refundable. These include but are not limited to:

  • Perishable goods (e.g., food, flowers)
  • Digital products (e.g., downloadable software, eBooks)
  • Health and personal care items
  • Custom-made or personalized products
  • Gift cards

Refund Process

  1. Initiate a Return: To request a refund, please contact us at sales@mugeno.co.ke with your order number and reason for the return.
  2. Shipping: If the return is approved, you will be responsible for paying for your own shipping costs for returning the item unless the item is defective or damaged upon arrival.
  3. Refund Approval: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  4. Refund Method: Approved refunds will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days.

Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, as it may take some time before your refund is officially posted.
  • If you’ve done all of this and still have not received your refund, please contact us at support@mugenoavenue.com.

Exchanges

If you wish to exchange a product instead of requesting a refund, please specify this in your request. Exchanges are subject to product availability.

Contact Us

If you have any questions regarding our refund policy, feel free to reach out to us at:

Email: ghali@mugeno.co.ke
Phone: (+254) 704872471